Back to Leadership

Jason Jackson

Chief Customer Officer


Jason is a respected executive and thought leader in security, safety, and crisis management.  

Previously, he served as the Chief Security Officer for Bass Pro Shops family of companies with responsibility for security, safety, business continuity, crisis management, and regulatory compliance across several industries. Prior to that, he led Walmart’s Global Emergency Management and Business Continuity practice where he navigated the company through some of the largest disasters of the last two decades and launched technology and operating platforms to improve the company’s ability to mitigate and manage crises.   Prior to that Jason served in both law enforcement and the fire service. 

In his current role as the Chief Customer Officer at Infinite Blue, Jason leverages his experience as a customer and practitioner to partner with Customer Success teams, Product Management, and Technology to focus intently on the customer experience and successful outcomes that make organizations stronger and more resilient.  

Jason is a published author on resilience, crisis and BC/DR trends and best practices and is a frequent speaker at conferences around the world. A graduate of Arkansas Tech University (BA, emergency management) and Webster University (MA, business security management and a MBA), Jason today resides in Northwest Arkansas. 

How we think

Keep up to date on the latest in the industry.

View all

Contact us

Ready to get started?

Reach out for a no obligation, initial conversation.

Let's talk